Auto Drivers taking you for a ride? Know the rules
By Nishal Lama | Published: May 06 2010
If you are in Bangalore you are bound to have had skirmish with auto drivers. MyBangalore give you some solutions and tips, straight from the authorities that empower you to combat being harrowed by auto driver.
It’s a hot day and Raghu is sweating profusely as he walks almost half a kilometer to the auto stand, on Infantry Road. Hoping to get an auto, to BTM Layout, he calls for the nearest one; the driver refuses to go. He asks the second one, and quite expectedly, he, too, refuses to go. With not much of an option available, Raghu walks further to catch a running auto, and he finds one. Just as he keeps his shopping bags inside the auto, the driver tells him the fare: “One-an-half saar,” says the driver. Does this ring a bell? Well, for an average commuter, in the city, problems relating to auto fare, auto drivers refusing to go to certain places, tampering with the meter and so forth are only some of the situations commuters face on a day-to-day basis.
Are there any rules?
Rules are in place, but commuters know little about the rights they have. With the increase in auto menace, and the auto drivers refusing to drive to a particular location, the Bangalore Traffic Police has taken certain initiatives to curb the situation. We, at MyBangalore, spoke to Sajjad Khan, Traffic Police Adminstrator, who took us through some of the very basic guidelines that every driver involved in a public transport has to follow. “There are many schedules under the motor vehicles act, minus the Karnataka Police Act, that have to be followed by us. It’s important that general commuters also know about it, so that they can take the necessary action when required,” said Mr. Khan. But do the drivers not know about it? “Unfortunately, not all of them. There are problems in the system. Many of these drivers get the license through different means, and then, there are different agencies that help them get the license. Hence, when it’s been done this way, there is little possibility that the driver would know about the rules that’s in place in the system.”
No Right to Refuse!
Every state in the country has some of their own clauses that entitles a driver (indulged in a public transport system) to get certain privileges, which, more often than not, are manipulated by the drivers themselves. “An auto driver is not supposed to refuse a passenger. It’s, by law, mandatory that he goes wherever the commuter has asked for. If he fails to comply by this rule, he can be imposed with a penalty,” said Mr. Khan. But are the necessary actions really taken by the authorities? “Well, the complaint has to reach us for that,” laughs the man. “Most of the commuters don’t like to aggravate the matter, or even go to the Police Station to lodge a complaint, for they think it’s a waste of time. We are helpless that way. It has to be understood by the commuters that the only situation to curb the situation is raising their voice against the offenders, and helping us to find them. There is a rule in place, and we will do what is meant to be done.”
Use power of filing a Complaint
Leafing through the pages of the complaint book, Mr. Khan adds: “We get a lot of these complaints – some are e mailed while others have been couriered; we take the necessary action.” Of all the complaints received, an intimation is being sent to the concern Police Station, and the inspector is asked to report to us in three working days. According to him, every time a driver asks for more fare, a commuter can go to the near by Police Station and lodge a complaint. If the inspector refuses to take a complaint against the offender, the immediate senior can be informed about the same. “In our system, there is a hierarchy that has to be followed. A commuter can always approach the Assistant Commissioner of Police, or the Deputy Commissioner of Police, or the Additional Commissioner of Police. If that’s too long a process, he can simply write to us or phone us. And we will take the necessary action,” explains Mr Khan.
According to the Rule Book
- An auto has to go wherever a commuter demands.
- One-and-a-half meter can be charged only between 10 pm and 12 am.
- Double-meter can be charged between 12 midnight and 5 am.
A commuter will need some of these details for the complaint to be filed.
- Driving license number
- Auto registration number
- Date and time of the offense
- Nature of the complaint
For more details, log on to,
For complaints, one can either call:
Central Traffic Control Room: +91-80 2294 3663,
Easy Auto, a Private Enterprise and an initiative by the State Government. Easy Auto not only takes the complaint, but also if one if looking for an auto if unable to find transport..
Easy Auto: +91 9844 11 2233