Technology
Why Sun Direct DTH services suffered a setback
Following the technology malfunction with INSAT 4B, affecting Sun Direct, DTH (Direct to Home) service and telecast earlier this month. Mybangalore went behind the scenes to find out the reasons of the glitch and the ripples it caused.

4 comments
I am also a user of Sundirect. The service is pathetic. I made a complaing on last Sunday (28th Nov 2010). The complaint No.11228458860 for re-alignment of my Dish but till time no one came from Sundirect. I have made several calls to the customer care and finally yesterday to the Nodel Office, Ms. Shilpa. She promised me that they will send the technician yesterday evening or today morning. But cannot trace the technician. Calling to customer care is a total waste for Sundirect customers. You cannot expect any action from the poor call centre staff. They can neither transfer the calls to the Senior team members nor the technical team. I am totally fed up with the service and thinking to move to another operator.
stupid maran brothers are busy minting money with Rajani's Robo. not ready to look into customers sun direct dth problems. all DMK idiots are happy as the maran brothers are a part of the DMK and UPA1 and 2.
Even after a number of complaints to customer support
Dear Sir,
I am a customer of Sun Direct DTH. Off late the transmition has disrupted for several days and the company has also displayed the message that they will send their technical representative to the customer place and set right the problem at free of cost. I have registered complaint with the company customer care through complaint # 0024688059 dated 23rd August 2010, #0024772058 dated 27th August 2010 and #0024890288 dated 31st August 2010. The customer care says they will attend to the complaint within 48 hrs but I am sorry to say that the company is not attending to the complaint even after repeated complaints. By this it is clear that the company has attar disregard to the customer. I call upon the company to take immediate action in the matter, failing which we will have no other option but to approach the regulatory authority for redressesal. I hope the company understands the gravity of the situation and raise to the occasion.
Murali EN.
Bangalore
09341104657