Reliance Netconnect Review: Poor service, no support & wrong billing!
Apart from having bad networks, ISPs are now tricking consumers with the lure of 'faster, speeder and better services'
Apart from heatedly discussing Bangalore’s ever-growing traffic, another topic that seems to have everyone fuming is that of the terrible Internet Service Provider (ISP) connections. While national players like BSNL and Airtel fare well, most of the other service providers have a long way to go and it's high time they pull up their socks and deliver the goods. Google about it and you’ll find consumers dissing various ISPs and narrating stories about horrendous services. Well, even we have one such tale to tell. A few weeks back we signed up for the Reliance Netconnect 3.1 Mbps plan (wireless) in Bangalore. However the average speed we got was 10Kbps to 50Kbps. The service was unreliable and did not work as advertised. We tested the connection at three different locations and the connection speed was the same. We called their customer care at least eight times in a span of two weeks; each time we were instructed to change configurations but there was no improvement in speed.
Reliance Neconnect promised to send a support engineer to troubleshoot but nobody ever came. So, we decided we’ve had enough and called them to cancel the service. The customer care executive refused to take our request and insisted that we visit their authorized outlet for cancellation. We duly visited their Cunningham Road office and requested service cancellation. The executive in-charge canceled the connection but did not provide an acknowledgment for the same. Upon insisting on the acknowledgment receipt, they did so reluctantly. The very next day we got a call from another Reliance Netconnect executive who identified himself as the "Territory Manager". He tried to persuade us to retain the connection, we declined for obvious reasons.
You would have though it ends there... We continued to receive bills from Reliance Communications for a service that was cancelled a while back. Their call center executives continued to call us and insist that we pay the monthly bill. Once again we went back to their Cunningham road office and confronted them on the wrong billing and harassment. We also produced a copy of the cancellation acknowledgment. Their response was: "Somebody from your office has called us and requested that the connection be put in "safe mode" and therefore we did not cancel it". A very lame and dishonest response. If a Media Organization is treated like this by Reliance Communications, we wonder how they treat consumers.