BPO - Customer Service Associate

Over 8 years, 7 months ago

Basic Details

  • Job Type:Full Time
  • Employer:Firstsource Solutions Ltd (Formerly known as ICICI Onesource)
  • Job Type:Part Time

Contact Seller

  • Name:Firstsource Solutions Ltd
  • Mobile no:9880100769
  • Website:http://www.firstsource.com
  • Address:Firstsource Solutions Ltd, #20, Opp. Mount Carmel College Palace Road Palace Road, Vasanthanagar Bangalore (Map)

Contact Poster

Description

We have openings for UK and Australian inbound process, at the Customer Service Associate level, we would look at candidates who are - Graduates, with or without experience. With an excellent command over English and willing to work in shifts. 12th with one year of full time work experience. As of now it’s only international Minimum 19 years of age. B. E graduates most welcome for tech support process. Job Description An inbound CSA deals with a number of incoming calls pertaining to a wide variety of services provided by the clients. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. Candidates need to be flexible with shifts as per a 24/7 working environment. Typing speed - minimum of 15 wpm with 85 % accuracy. Well versed with computers & ability to navigate between screens quickly while speaking with customers is a must. Fast learners with a passion for customer service/tech support. Regards, Steve Francis Assistant Manager Talent Acquisition - HR Firstsource Solutions Ltd.

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5 comments

sara Fathima Aug. 08th, 2017 11:47 a.m.

**INBOUND VOICE and NON VOICE PROCESS****!!! Need immediate Bpo center for Voice, and Non Voice Process.Immediate Sign Up Required, Inbound Voice 200/-RS Per HR Per Seat With 50% TO 70% Of Advance Billing. Non voice:(Data Entry) Medical Billing,B2B.No Accuracy No Termination..HURRY UP!!ONLY FEW SLOTS AVAILABLE!! Contact-7996626613

ashwini G Dec. 02nd, 2016 12:23 p.m.

Searching job for telly calling

ArmaanPrinceJune 06th, 2016 12:24 p.m.

[02/06 9:52 am] 918904011028: Greetings, Please read the complete message, than chat with me in quikr or call me directly to my number or mail me I will get back to you, dont apply or request a call back. About Me - I have 6 years of experience in BPO field. Worked at infosys, Accenture

Baboo Rao Muddusetty May 03rd, 2014 11:32 a.m.

supply of huge WORK FORCE

sandeep May 18th, 2010 5:26 a.m.

Hi Greetings!!! Presently we have and excellent Job Opening with our leading MNC Clients. Interested candidates are requested to reply the mail with their updated profile at the earliest. For any clarification please feel free to contact us @9838835640 Basti (U.P.) Openings in MNC Call Centre for Customer and Technical Support Location: Basti (U.P.) Position: Customer Support Executive Process: Banking/Financial/Collections/Mortgage/Credit Card/Insurance/Sales and many so… Customer Support Openings- Voice Support – International Call Centre Job Description • Should be flexible for both inbound /outbound calls in order to assist customers for UK/US/Australian Customers • 100% call taking job, will interact with US/UK/Australian • Will process accounts and overdraft loans • Call customers and inform them about there pending due and convince them to pay the same. • Mortgage Process deals mainly with personal loans, validate the Loan documentation and review income, assets and collateral documentation • Collect borrower information, Price out and select best product for Clients' situation and recommend appropriate product or program. • Should call clients and customers to resolve issues • Making outbound sales, for new and existing customers • Manages leads, by calling and qualifying the leads • educating the customer about various products and converting the lead into a sale • Up sells the products to the existing customer • It is a complete voice process Desired Candidate Profile • Should be a graduate with minimum 50% • BE/BTech’s less than 60% or if they have more than 60% 1 year of International Call Centre experience is mandatory • Freshers or Experienced with 0-48 months in ICC Voice Support • Experience: Minimum 6 months of experience in debt collection, mortgage, insurance, outbound, banking, finance, credit card etc., (only voice) • Excellent communication skills • Should be comfortable with working under shifts • Spontaneous, high drive and result oriented • Salary 1.6 L to 3.1L Incentives • Shifts US/UK/Australian Shifts • Documents Mandatory Position: Technical Support Executive and Semi Tech Process: Internet Support, Microsoft, Antivirus, Laptops and Desktop Supports Technical Support Openings- Voice Support – International Call Centre Job Description • Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools. • Guide customer-troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines. • Escalate problems when unable to resolve customer issues. • Log and sufficiently document all contacts with customers in designated tools. • Responsible for providing technical support and building on customer relations through Troubleshooting • Handling technical queries

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