- Shobhit Bhatnagar
Extensive expertise in Managed Services, Tech. Support, Service Desk, Operations Management, Program / Project Management in the IT Outsourcing and ITES sectors.
Essayed the chief role in the successful implementation of International IT Service Desk & Network Command Center in India; have managed large teams in excess of 750 personnel, generating over $40M revenues.
Manager Advanced Services,In this role I am responsible for High-Touch Operations Management Service.
Currently leading a team Operation Managers who are responsible for delivering personalized support and help to improve the operational proficiency, productivity, and efficiency of Cisco teams & network.
The team works with large Service Provider and Enterprise customers with complex Cisco networks infrastructures that are critical to customer-facing and business operations.
The team is engaged in proactive monitoring of cases, and create corrective action plans to resolve customer issues increasing Clients confidence on Cisco’s support.,Cisco
Managed Services, Service Desk, Product Support, Service Delivery,Program / Project Management, Transition Management, Operations Management